Shipping & Delivery Policy

1. No physical shipping

Pearl IT Services provides digital IT services only — websites, web and mobile applications, CRM and software integrations, maintenance and SEO. No physical products are sold or shipped, so no shipping charges, couriers or tracking numbers apply to any order.

2. How services are delivered

• •Order confirmation and receipt are sent by email immediately after a successful payment.
• •A project kick-off email follows with the requirement checklist and the assigned point of contact.
• •Work in progress is shared through a staging link, preview environment or shared document.
• •Final delivery is made digitally — deployment to your hosting, transfer of source files, repository access, or credentials handover, as applicable to the service purchased.

3. Expected delivery timelines

• •Each service package on our Services page shows an indicative delivery timeline in working days.
• •The timeline starts once payment is confirmed and all required content, assets and access have been received.
• •Typical ranges: small websites and landing pages 5–15 working days; business websites and portals 2–6 weeks; custom applications, CRM and integrations as scoped in the proposal.
• •SEO, maintenance and retainer services are delivered as continuous monthly cycles rather than one-time handovers.

4. Client review and approval

• •We share each milestone for your review and ask for consolidated feedback.
• •Included revision rounds are applied as described in the purchased package.
• •Final handover happens after your written approval and receipt of the final payment.
• •If we receive no feedback within 7 days of a review request, the milestone is treated as approved so the project can proceed.

5. Delays

• •Delivery dates depend on timely receipt of content, images, logins and approvals from your side; missing inputs extend the timeline by the same duration.
• •Additional scope requested mid-project shifts the delivery date, which we confirm in writing.
• •Delays caused by third-party providers — hosting, domain registrars, app stores, external APIs — are outside our control, and we keep you informed throughout.

6. Order tracking and support

You can check the status of an order using the order confirmation link emailed to you, or by contacting us with your order number. Our team responds to delivery-related queries within one business day.

Contact information

Pearl IT Services — IT consulting, web, mobile, CRM and SEO services.

Email: info@pearlit.services

Phone: +91 8051529764

Support hours: Monday to Friday, 10:00–19:00 IST. We reply to queries within one business day.