Privacy Policy

1. Introduction

This Privacy Policy explains how Pearl IT Services collects, uses, stores and protects information when you visit our website, submit an enquiry, or purchase a service. By using our website you agree to the practices described here.

2. Information we collect

• •Identity and contact details: your name, email address, phone number and company or business information.
• •Project information: the requirements, briefs, messages and any details you share through our contact or checkout forms.
• •Order information: the service purchased, package details, coupon codes applied, order number, amount, currency and payment status.
• •Payment information: payments are processed by our payment gateway partners. We receive confirmation and reference identifiers only — we do not collect or store your full card number, CVV, UPI PIN or net-banking credentials.
• •Technical information: IP address, browser type, device type, pages visited and referring pages, collected through cookies and analytics.

3. How we use your information

• •To respond to enquiries, prepare quotes and provide the services you request.
• •To process orders, apply coupons or offers, and confirm payments.
• •To send transactional emails such as enquiry confirmations, order confirmations and project updates.
• •To manage projects, deliverables, revisions and support requests.
• •To improve our website, services and user experience.
• •To meet legal, accounting and tax obligations.

4. Legal basis and consent

We process your data to perform a contract with you, to pursue our legitimate interest in operating and improving our services, to comply with legal obligations, or on the basis of the consent you give when you submit a form on our website.

5. How information is stored and protected

• •Data is stored on managed cloud infrastructure with access controls and encrypted transport (HTTPS/TLS).
• •Administrative access to enquiries and orders is restricted to authorised Pearl IT Services personnel through authenticated accounts.
• •Access to production data is limited to what is required to deliver and support our services.
• •No method of transmission or storage is completely secure; we take reasonable and appropriate measures but cannot guarantee absolute security.

6. Third-party service providers

• •Payment processors, who handle transactions and are subject to their own privacy policies and PCI-DSS obligations.
• •Cloud hosting and database providers used to run this website and store enquiries and orders.
• •Transactional email providers used to deliver confirmation and notification emails.
• •Analytics and tag management providers used to understand website usage.
• •We do not sell, rent or trade your personal information. Providers may only process data on our instructions and for the purposes described in this policy.

7. Cookies and analytics

Our website uses cookies and similar technologies for essential functionality, to remember your preferences, and for analytics through tools such as Google Tag Manager and Google Analytics. You can block or delete cookies in your browser settings, though some parts of the site may then not function as intended.

8. Data retention

We retain enquiry and order data for as long as needed to deliver the service, provide support, and meet legal, accounting and tax obligations. When data is no longer required, it is deleted or anonymised.

9. Your rights

• •Request a copy of the personal information we hold about you.
• •Request correction of inaccurate or incomplete information.
• •Request deletion of your information, subject to our legal and contractual obligations.
• •Withdraw consent for marketing communications at any time.
• •Object to or request restriction of certain processing.
• •To exercise any of these rights, email us using the contact details below. We respond within a reasonable period.

10. Children's privacy

Our services are intended for businesses and individuals aged 18 and over. We do not knowingly collect personal information from children.

11. Updates to this policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. The revised version will be published on this page with an updated date.

Contact information

Pearl IT Services — IT consulting, web, mobile, CRM and SEO services.

Email: info@pearlit.services

Phone: +91 8051529764

Support hours: Monday to Friday, 10:00–19:00 IST. We reply to queries within one business day.