Refund & Cancellation Policy

1. Overview

Pearl IT Services delivers custom digital services such as websites, applications, CRM integrations and SEO. Because work begins with dedicated team time, this policy explains clearly when an order can be cancelled and when a refund is available.

2. Cancellation by the client

• •You may request cancellation at any time by emailing us with your order number.
• •Cancellation requested within 24 hours of payment and before work has started: eligible for a full refund, less any payment gateway charges that are non-recoverable.
• •Cancellation after work has started: the amount corresponding to work already completed and resources already committed is retained; any remaining unused balance is refunded.
• •Cancellation after final delivery or handover: not eligible for a refund, as the service has been fully rendered.

3. Refund eligibility

• •A duplicate payment for the same order.
• •A payment debited where no order was created or no service was provided.
• •An order we are unable to fulfil for reasons attributable to Pearl IT Services.
• •Cancellation within the window described above, calculated on the work completed to date.

4. Non-refundable amounts

• •Work already completed, delivered or approved, including design concepts, development milestones and consulting time.
• •Third-party costs already incurred on your behalf, such as domains, hosting, licences, plugins, stock assets or paid API usage.
• •Payment gateway or bank transaction charges, where these are not returned to us by the processor.
• •Discounted or promotional purchases are refunded on the amount actually paid, never the pre-discount value.
• •Delays caused by the client not providing content, feedback, approvals or access do not qualify for a refund.
• •Dissatisfaction with subjective design preferences after the included revision rounds have been used does not qualify for a refund.

5. Digital and project-specific conditions

• •SEO, marketing and consulting services are effort-based; results are not guaranteed and fees for delivered work are non-refundable.
• •Monthly retainers and maintenance plans can be cancelled for future cycles; the current cycle already in progress is non-refundable.
• •Once source files, credentials or deployed work have been handed over, the engagement is treated as delivered.

6. Failed or duplicate payments

If an amount is debited but the order does not confirm, the transaction is usually auto-reversed by your bank or the payment gateway within 5–7 business days. If it is not, write to us with the transaction reference and we will investigate with the gateway and arrange a refund of any duplicate or unmatched payment.

7. Refund processing timeline

• •We acknowledge every refund request within 2 business days.
• •Approved refunds are initiated within 7 business days of approval.
• •The amount typically reflects in your account within 5–10 business days of initiation, depending on your bank or card issuer.
• •Refunds are always issued to the original payment method; we do not refund to a different account.

8. How to request a refund

• •Email us from the address used to place the order, or use the contact form on our Contact page.
• •Include your order number, the date of payment, the amount, and the reason for the request.
• •Our team reviews the work completed to date and confirms the eligible amount in writing before processing.

Contact information

Pearl IT Services — IT consulting, web, mobile, CRM and SEO services.

Email: info@pearlit.services

Phone: +91 8051529764

Support hours: Monday to Friday, 10:00–19:00 IST. We reply to queries within one business day.